bmc helix is seeking a dedicated customer champion to join the technical support team. The role focuses on managing customer expectations, researching incidents for knowledge articles, and escalating complex issues to r&d.;
you will apply structured, policy-based problem solving across multiple bmc remedy itsm modules. The adecuado candidate brings 4+ years of hands-on remedy itsm experience, strong troubleshooting skills, and a willingness to work periodic weekends.
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📌 Senior technical support analyst - itsm & agentic ai (México)
🏢 BMC Helix
📍 México
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