Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other integral technology leaders.

Customer Support Specialist

Job Summary

The Customer Support Specialist is responsible for providing responsive, professional, and high-quality support to customers by addressing inquiries, resolving issues, and ensuring a positive service experience. This role serves as a key point of contact for customer communication and works closely with internal teams to support timely resolution, maintain service standards,



and contribute to customer satisfaction and retention. The position also supports the use of automation and AI-enabled tools to improve response efficiency, knowledge management, and service quality.

Key Responsibilities
- Respond to customer inquiries through phone, email, chat, or ticketing systems in a timely and professional manner.
- Diagnose, troubleshoot, and resolve customer issues, escalating when necessary.
- Document customer interactions, case details, and resolution steps accurately in support systems.
- Follow established support processes, service level agreements, and quality standards.
- Collaborate with internal teams to ensure timely resolution of complex issues.
- Monitor case status and follow up to ensure customer satisfaction and issue closure.
- Provide product, service, or process information to customers clearly and accurately.
- Identify recurring issues and contribute to improvement initiativ

📌 Customer Support Specialist (Heroica Puebla de Zaragoza)
🏢 SYNTAX
📍 Heroica Puebla de Zaragoza