Lead CX discovery workshops and requirements gathering sessions with business stakeholders
Analyze customer journeys and identify opportunities for experience improvement
Define business processes, functional requirements, and solution roadmaps
Design and recommend Salesforce-based CX solutions across Sales, Service, Marketing, Experience, and Data platforms
Collaborate with architects, developers, and project teams to ensure successful solution delivery
Drive stakeholder alignment, change management, and user adoption initiatives
Support testing, training, deployment, and post-implementation optimization activities
Provide consulting expertise during presales, solutioning, and transformation engagements
Requirements 11 to 15 years of overall professional experience
Strong experience in Customer Experience (CX) consulting and digital transformation programs
Deep understanding of CRM and customer engagement processes
Hands-on expertise in the Salesforce ecosystem and multi-cloud implementations
Experience in customer journey mapping, business process design, and requirements management
Strong stakeholder management and executive communication skills
Ability to bridge business and technology teams effectively
Experience working in integral and cross-functional delivery environments
Bachelor's Degree in Engineering, Business Management, Information Systems, or a related field
Resilience, emotional intelligence, and focus on agile delivery
Deep understanding of the difference between coding and engineering
Advanced oral English
Advanced Spanish
Salesforce certifications are highly preferred
Experience in Manufacturing,



Automotive, Consumer Goods, Retail, or similar industries
Exposure to Customer Data Platforms (CDP), Personalization, AI, and Analytics solutions
Experience leading large-scale transformation programs across multiple geographies
MBA or equivalent postgraduate qualification is desired
Familiarity with cloud-native foundations or AI coding assistants
Core Competencies Demonstrates expertise in Customer Experience (CX) consulting, Salesforce ecosystem solutions, and digital transformation initiatives. Proficient in stakeholder management, customer journey mapping, and business process design to drive successful project outcomes.
Highest-signal resume keywords Customer Experience Consulting
Salesforce Ecosystem Expertise
Business Process Design
Stakeholder Management
Digital Transformation Programs
ATS Optimization Keywords Hard Skills Customer Journey Mapping
Requirements Management
Functional Requirements Definition
Solution Roadmaps
Multi-Cloud Implementations
Change Management
User Adoption Initiatives
Testing and Training Support
Post-Implementation Optimization
Agile Delivery
Soft Skills Executive Communication
Emotional Intelligence
Resilience
Collaboration
Bridging Business and Technology Teams
Certifications & Qualifications Salesforce Certifications
MBA or Equivalent Postgraduate Qualification
Industry Keywords Manufacturing
Automotive
Consumer Goods
Retail
Digital Transformation
Tools & Technologies Salesforce
Customer Data Platforms
AI Solutions
Analytics Solutions
Cloud-Native Foundations

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📌 Senior Business Analyst (Ejido de la Finca)
🏢 Jobtailor
📍 Ejido de la Finca