About Fulcrum Digital Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. With over 100 global clients, including Fortune 500 enterprises, we combine deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI.
The Role We are looking for a Site Reliability Engineer (SRE), based in Mexico City on a hybrid schedule, to own and optimize the health of our production environment. You will be at the center of platform reliability, working across the full service lifecycle from design through operation, while collaborating with a integral team across multiple time zones.
What You'll Do Plan, manage, and oversee all aspects of a production environment
Define strategies for application performance monitoring and optimization in production
Respond to incidents, drive platform improvements, and measure incident reduction over time
Support code deployment across multiple lower environments, with a strong focus on automation
Design, develop, and standardize monitoring and alerting mechanisms
Take a holistic, cross-stack approach to problem-solving during production events to optimize mean time to recovery (MTTR)
Own the full service lifecycle, from inception and design through deployment, operation, and refinement




Analyze ITSM activity and provide feedback loops to development teams on operational gaps and resiliency concerns
Support pre-launch activities, including system design consulting, capacity planning, and launch reviews
Support CI/CD pipelines through validation and operational gating, championing DevOps best practices
Monitor availability, latency, and overall system health to keep services running smoothly
Drive sustainable scaling through automation and reliability-focused system changes
Perform root cause analysis and on-call support on a rotational basis
Collaborate with a global team spread across multiple tech hubs and time zones
Share knowledge and mentor others on processes and procedures
Occasional off-hours work required
Requirements Must Have Significant strength in monitoring, including SOP creation — Splunk and Dynatrace experience is required
Strong hands‑on experience with Linux Shell scripting proficiency
Strong application troubleshooting skills
Jenkins / CI-CD pipeline experience
Solid understanding of ITIL / ITSM processes
Also Required SQL knowledge
Ansible automation experience
Groovy scripting / YAML
Working knowledge of Git / Bitbucket
DevOps automation experience (CI/CD, Jenkins, GitHub)
Root cause analysis and capacity planning experience
Preferred Qualifications Card payment knowledge (payment flows, switching, settlements, authorization flows)
Experience with Prometheus/Grafana Cloud experience — AWS and/or Azure
Event-driven framework architecture experience

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📌 SRE (Engineering & Administration Background) (Nezahualcóyotl)
🏢 fulcrumdigital
📍 Nezahualcóyotl