Epicor is seeking a Service Delivery Manager to drive consistent service management practices across production services. You will partner with Cloud Operations, Engineering, Support, and Product to ensure incidents are managed effectively and communications are timely.
You will own RCA/Post-Incident Reviews, establish change management standards, and champion operational excellence. Hybrid work model with general teams is supported.
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📌 Service Delivery Leader: Incident & Change Excellence (Ejido de la Finca)
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