Client Coordinator (Fertility and Surrogacy, Bilingual English)

For my client, an agency that offers exceptional surrogacy solutions for future parents and surrogate mothers, we are looking for a Client Coordinator in Mexico .

The Client Coordinator we are looking for must have values that support families who dream of having children, demonstrating empathy, commitment, and dedication in every interaction .

Objectives and Responsibilities:

You will be the main point of contact for our clients, providing empathetic support , clear communication, and personalized assistance to address their needs and concerns.

To be successful in this role, we expect you to have:

- Previous experience in customer service or call-center operations.
- Advanced or bilingual proficiency in English.
- Excellent communication skills with a compassionate and empathetic approach.
- Ability to handle emergency or high-pressure situations calmly and quickly.
- Strong organizational skills and attention to detail.
- Knowledge of surrogacy processes is a plus, but not mandatory.

To succeed in this role, you must be:

- Empathetic and compassionate to provide emotional support to those involved in the surrogacy process.
- Exceptionally organized to manage multiple tasks and details, ensuring everything is handled precisely.

What will you do?

- Once the client is transferred from the sales department,



you will start guiding them and explaining each step of the process in Mexico in detail.
- Assist the client with hotel bookings, transfers, and all necessary preparations to ensure their arrival in Mexico is flawless.
- Maintain clear and effective communication with the client, guiding them through each stage of the surrogacy process and ensuring they understand each step.
- Respond to all their questions and offer consultations on legal aspects, ensuring the client is well-informed and at ease.
- Ensure that all payments are made on time, guaranteeing that the process progresses smoothly.
- Always be available to resolve any concerns and ensure that the client feels supported and satisfied at all times.

What we offer:

- Location in Mexico City with the flexibility to work remotely.
- Competitive salary, determined during the interview based on your experience and skills.
- Permanent contract with a 3-month probation period under a service provision contract.
- Broad career prospects with possibilities for promotion in a leading international company in the health and surrogacy industry.
- Excellent multicultural work environment and much more.

If you are ready to make a difference in the lives of families and have the profile we are looking for, we want to meet you!

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📌 Client Coordinator (Fertility and Surrogacy, Bilingual English) (Ciudad de México)
🏢 TK Recruitment
📍 Ciudad de México