Job Summary

Supports the Complaint Handling team by reviewing, analyzing, and processing product complaints to ensure timely assessment, accurate coding, and compliance with regulatory and quality requirements. This role is responsible for determining reportability for low-risk complaints, maintaining complaint documentation, supporting data analysis and trending activities, and coordinating complaint-related projects. The position requires strong attention to detail, organizational skills, and the ability to work cross-functionally in a fast-paced environment while maintaining accurate records and meeting compliance standards. This position is integral to supporting the department through complaint handling, reportability determination, data analysis, trending, and documentation review, coordination of complaint and lot qualification data, device history reviews, review, and closure of certain categories of complaints and work on complaint handling projects. It requires organization and attention to detail while working with other functions within the organization to ensure compliance and accomplishment of tasks.

Responsibilities

- Analyze and process complaints in a uniform and timely manner, to ensure proper complaint coding and accurate complaint assessment
- Assess complaint vigilance reportability for low-risk complaints, utilizing system-based decision trees
- Maintain accurate documentation and files related to special projects, complaints and lot qualification
- Performs other duties as required.

Education and Experience/ Minimum Requirements

- High school and/or equivalent combination of education and experience

Preferred Skills and Competencies

- Complaint handling experience preferred
- Effective verbal and technical writing skills. Ability to communicate at multiple levels of an organization.
- Ability to organize and judge priorities.




- Excels at generating and maintaining organized and accurate records.
- PC skill, word processing, spreadsheet, database.
- Able to work effectively in a high-stress, high-energy environment.
- Able to make decisions quickly based on vague or imperfect information and evaluate the need to obtain clarification and direction when necessary.

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet employees are all focused on the same goal — to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer‑centric focus position us as general pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.

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📌 Back office analyst (Medical devices) (Centro)
🏢 Insulet
📍 Centro