SPECIFIC RESPONSIBILITIES
1. Financial Performance:
- Meet and exceed the sales plan.
- Participate in annual budget planning process.
- Monitor payroll regarding variable salary.
- Monitor all showroom expenses.
- Manage all product inventories and maintain accurate inventory records.
- Monitor and account for the petty cash within the showroom.
2. Staff Management:
- Determine and maintain the appropriate level of staff to service effectively the customer base.
- Recruit new staff in conjunction with HR when additional associates are approved and required.
- Monitor the performance of the sales staff daily. Provide assistance and coaching when necessary. Conduct monthly performance review with each sales associate.
- Conduct and document performance reviews with each associate of the showroom on an annual basis.
- In conjunction with your superior, set and review sales goals with each Sales Associate on an annual basis.
- Implement progressive discipline if needed and document and report any disciplinary actions to the HR area. Terminate staff members when necessary.
- Conduct weekly meetings with entire staff.
- Identify training needs and provide training for associates when necessary.
3. KEC Operations
- Comply with and implement all showroom operational Kohler policies and procedures.
- Oversee merchandising displays and ensure that Kohler standards are met.
- Complete the Monthly Business Recap in a timely and accurate manner.
- Learn and maintain relevant knowledge regarding the product, history and current events that relate to Kohler and its suppliers.
- Creation & Management of Quotes (Quote Generation & Management)




- Placement of & Management of Orders (Creation of Order, Payment Processing, Invoice Generation, Order Fulfilment etc)
- Post Visit Follow Up (Lead Management, Returns Processing, Defect Management)
4. Customer Service
- Work with support staff and Sales Associates to ensure that all customers are serviced according to Kohler standards.
- Intervene with customer issues when the Sales Associate or Customer Service Associate cannot obtain resolution.
- Monitor staff performance with respect to customer service.
5. Marketing
- Work with the Marketing area and showroom staff to plan and execute promotional events.
- Represent Kohler within the marketplace and the design community to enhance our standing among our customers and potential customers.
- Organize and coordinate small events within the Showroom and keep the showroom atmosphere always gracious and with the Kohler high level of excellence.
6. Communication
- Build strong relationships with the opinion leaders of the segment: architects, interior designers, editors, etc including visits to them when necessary.
- Maintain good working relationships with all supplier representatives.
- Maintain good working relationships with the local delivery service to ensure that Kohler standards are met for all deliveries.




- Maintain good working relationships with local repair personnel.
RELATIONSHIPS AND CONTACTS
1. Supervisory Relationships:
Reports to GM Mexico
2. Reporting relationships:
Salesperson
3. Organizational relationships:
Daily contact with customers
Daily contact with vendors and vendor staff
Occasional contact with staff at other Kohler Showrooms and Stores
Occasional contact with Marketing, Finance and HR
Confidential Communication: Information is for use only by approved users.
EDUCATION AND EXPERIENCE REQUIREMENTS
This position requires prior retail, showroom or architectural/design firm experience, with a minimum of 5 years of sales experience, and a minimum of 3 years of experience managing a sales team within a department or store location.
Bachelor’s degree in business or management, or Architecture or Design is preferred. Plumbing and tile industry experience is a plus.
Experience in a luxury sales environment is a must.
Fluency in English is a “plus”.
Must possess excellent skills in written and oral communication with all levels of management and with outside contacts.
**Why Choose Kohler?**
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
**About Us

📌 Manager (Ciudad de México)
🏢 Kohler
📍 Ciudad de México