Overview:
- Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction.- Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.
**Responsibilities**:
- Ensure perfect order fulfillment of orders and resolve issues as required.- Work closely with sales management for billing adjustments.- Key transactional contact for customers.-
- Update customer master information in SAP.-
- Process billing related adjustments (e.g. returns, credit/debits).- Document and follow up of internal and external complaints.- Where necessary,



support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.
Qualifications:
- College/university degree.- Fluent English.- SAP knowledge is an advantage.- Troubleshooting/problem solving skills.- Ability to build relationships.- Customer Service experience is an advantage.- Good communication skills.- Precise, detail-focused.- Ability to multitasking.- Able to cope with stress.- Positive attitude, friendly, empathy.- Accountability and ownership.- Follows the rules, but also thinks out of the box and is open for other solutions.

📌 Associate Specialist, Customer Service (Ciudad de México)
🏢 Celanese International
📍 Ciudad de México