**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Essential Functions**:
- Process fulfillments and provide clinical trial information or after-hours on-call support.
- Analyze caller’s questions to formulate an accurate and concise response using client-approved resources and record inquiries and interactions in the appropriate databases following organizational, client, and regulatory guidelines.
- Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines and provide additional support (including follow-up) as needed.
- Maintain knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Work with internal and external client contacts to resolve inquiries. As needed, research medical literature and draft responses for such inquiries.
- Provide administrative support as needed.
**Job Complexity**:
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
**Job Knowledge**:




- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
**Supervision Received**:
- Normally receives little instruction on daily work, general instructions on newly introduced assignments.
**Business Relationships**:
- Contacts are frequent with individuals representing other departments, and/or representing outside organizations.
- Contacts involve obtaining or providing information or data on matters of moderate importance to the function, or the department, or which may be of sensitive nature.
**Qualifications**:
- Education and Experience: High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.
- Technical positions may require a certificate.
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) including 1+ year of medical or life-sciences experience, training, or education.
Join our team and contribute to providing high-quality technical and medical information support!

📌 Med Info Assoc I (Nápoles)
🏢 Thermo Fisher Scientific
📍 Nápoles