We are seeking a dedicated and experienced **Bilingual Consumer Care Representative** to join our Consumer Care team.
**Objective**
This role involves providing exceptional support to our consumers, ensuring their inquiries and issues are resolved promptly and effectively
**Key responsibilities**
- **Issue Resolution**:Troubleshoot and resolve customer issues efficiently, ensuring a high level of consumer satisfaction.
- **Ticket Management**:Utilize Freshdesk to manage and track consumer support tickets, ensuring timely responses and resolutions.
- **Product Review Responses**: Monitor and respond to consumer product reviews across various platforms in a professional, brand-aligned tone.
- **Team Communication**:Work directly with the team lead to escalate issues, receive guidance, and share relevant updates.
- **Knowledge Sharing**:Contribute to the development and maintenance of internal knowledge bases and consumer-facing support articles.
- **Process Improvement**:Identify opportunities for improving consumer service processes and suggest enhancements to the team lead
**Minimum Qualifications**:
- 1-3 years in a customer support role,



preferably within a high-volume call and chat center environment.
- Fluency in English.
- Proficiency in Freshdesk or similar customer support software.
- Strong knowledge of Microsoft Office Suite.
- Excellent verbal and written communication skills in both English and Spanish.
- Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively.
- Team Player: Demonstrated ability to work collaboratively in a team environment.
- Experience with other customer relationship management (CRM) tools.
- Familiarity with help desk software and remote support tools.
**Work Schedule: Monday through Friday 7am to 5pm to work in site.**
**Location: Parque Industrial**:
- **Los Pinos**
**This option is to work in a Manufacturing company / Distribution Center - Great opportunity to take the next step in your CS career coming from call centers.**
Application Question(s):
- Do you have work with CRM or ERP softwares ? if so which one?
**Education**:
- Associate (required)
**Experience**:
Work Location: In person

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