Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.
**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:
- Enter customer purchase orders accurately into the order management system.
- Provide standard pricing and support non-standard pricing requests in coordination with internal teams.
- Clarify materials, pricing, and specifications with customers and quoting teams prior to order entry.
- Manage orders of basic to mid-level complexity from entry through fulfillment.
- Coordinate shipments internally and externally to meet customer expectations.
- Monitor orders, identify exceptions or delays, and ensure timely production and delivery.
- Use reporting tools (e.g., Power BI) to track orders and communicate potential issues.




- Serve as the main point of contact for customer inquiries and provide guidance on processes.
- Resolve Tier 0 issues such as order status, pre-sales inquiries, and warranty coordination
- Collect and document customer information to support efficient escalation when needed.
- Collaborate with internal teams to ensure effective communication and issue resolution.
- Support continuous improvement initiatives focused on service and productivity.
**Skills and Minimum Experience Required**:
- Bachelor Degree
- Advanced English skills
- 0-2 years of experience in customer service, order management, customer support, or related roles
- Experience working with order management systems, CRM tools, or ERP platforms is a plus
- Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint)
- Strong communication, organization, and problem-solving skills
- Customer-focused mindset with ability to manage multiple tasks and priorities
- Experience in commercial lighting, electrical distribution, construction, or manufacturing industries is preferred
**Requisitos de Viaje**:
0-10%
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

📌 Customer Resolution Analyst Representative (Isla Guadalupe)
🏢 Acuity
📍 Isla Guadalupe