Position Overview We are looking for an Account Manager, Production Operations to act as the strategic and operational bridge between clients, account teams, creative teams and production functions.
This role evolves the traditional Production Planner position by combining client leadership, production workflow management and cross-functional coordination.The idóneo candidate comes from a creative or integrated agency environment, has experience leading day-to-day client relationships, and possesses a strong understanding of production processes, content development, adaptation workflows, project delivery and stakeholder management.
This person will ensure projects move efficiently from briefing to delivery while maintaining full visibility of timelines, scope, resources, risks and client expectations.Key ResponsibilitiesClient & Stakeholder ManagementServe as the primary day-to-day contact for assigned clients and internal agency stakeholders.Build trusted relationships with marketing, brand and production teams.Lead status meetings, production reviews and project updates.Translate client business objectives into actionable production plans.Manage expectations and proactively communicate project status, risks and mitigation plans.Production Planning & DeliveryCoordinate the end-to-end production process, from intake and briefing through final delivery.Oversee timelines, milestones, dependencies and production calendars.Partner with Creative, Project Management, Production, Media, Data and Technology teams to ensure seamless execution.Monitor workload, priorities and resource allocation across multiple projects.Ensure all deliverables meet quality standards, client requirements and delivery deadlines.Operational ExcellenceDrive adherence to established production workflows, governance and best practices.Identify operational risks and implement corrective action plans.Support process optimization initiatives to improve efficiency and reduce delivery friction.Maintain accurate project documentation, scopes,



timelines and reporting.Ensure compliance with approval processes, legal requirements, brand guidelines and production standards.Financial & Commercial ManagementSupport project estimation, budgeting and scope management.Monitor project profitability, change requests and production costs.Partner with finance and operations teams to track delivery performance and budget adherence.Identify opportunities to maximize efficiency and operational value for clients.Continuous ImprovementChampion new ways of working, automation opportunities and AI-enabled production practices.Contribute to the evolution of production methodologies and operational frameworks.Promote collaboration, transparency and accountability across teams.Required Experience5+ years of experience as Account Manager, Senior Account Executive, Producer, Integrated Producer, Project Manager or similar role within a creative, digital, integrated or production agency.Strong experience managing client relationships and multidisciplinary teams.Proven understanding of creative production, content production, adaptation workflows, digital campaigns and integrated marketing deliverables.Experience working in fast-paced, high-volume agency environments.Demonstrated ability to manage multiple projects simultaneously.Skills & CompetenciesClient leadershipStakeholder managementProduction planningProject coordinationProblem solvingNegotiation skillsPrioritization and organizationCommunication and presentation skillsAttention to detailRisk managementTechnical KnowledgeProduction and creative workflows.Budget and scope management.Capacity planning and resource coordination.Workflow management tools such as Workfront, Jira, Asana, Monday.Com or Airtable.Microsoft 365 and project reporting tools.LanguagesAdvanced English (required).
Spanish (native or fluent).
Success MeasuresOn-time delivery performance.Client satisfaction.SLA and process compliance.Project profitability and scope control.Quality and accuracy of deliverables.Stakeholder satisfaction.Operational efficiency improvements.

📌 Account Manager, Production Operations (Nezahualcóyotl)
🏢 Publicis Production
📍 Nezahualcóyotl