We're Hiring: Bilingual Customer Service Representative (Healthcare)
Location:
Remote – Mexico
⏰
Schedule:
Monday to Friday (Fixed shift – 40 hours/week)
Permanent Position
About the Role
Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a
Bilingual Customer Service Representative
and be the voice that supports patients with their billing, insurance, and payment concerns. You'll use multiple systems and tools to deliver
top-tier service
to callers in a fast-paced, high-volume environment.
This isn't a sales role—it's all about
compassion, problem-solving, and clarity
in communication.
What You'll Do
Handle incoming calls related to medical billing, insurance, EOBs, and payment plans
Explain billing details, coverage terms, and processes in a clear, professional manner
Use multiple internal systems to investigate and resolve issues
Collaborate with other departments to address denials, missing payments, or attorney requests
Ensure all documentation is accurate and thorough
✨ Take on special projects and tasks as needed
✅
Who We're Looking For
Education & Experience
High school diploma or GED required (Bachelor's degree a plus)
Minimum 2 years of customer service experience




in a high-volume setting
Call center experience is
mandatory
Healthcare experience is
mandatory
Tools & Technical Skills
Comfortable using spreadsheets, databases, and word processing tools
Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a
strong plus
Ability to learn and navigate internal systems quickly
Language & Soft Skills
Native-level English proficiency and fluent Spanish
(both spoken and written)
Excellent written and verbal communication skills
Great attention to detail and organizational ability
Strong time management and problem-solving skills
Ability to handle sensitive information with professionalism
Salary:
Payroll:
16,000 MXN gross/month
Direct Contractor:
20,000 MXN net/month
Join Us!
If you're ready to make a difference in healthcare customer service while growing your career remotely, we'd love to hear from you! Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.
Apply now and be part of a compassionate, high-performing team.
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📌 Bilingual Customer Service Representative (México)
🏢 Remoto Workforce
📍 México