Job Description
We are seeking a Service Now Architect to lead the design, governance, and evolution of the Service Now platform. This role serves as the technical authority and strategic owner of the platform, ensuring all solutions are scalable, secure, and aligned with business priorities. The Service Now Architect will play a critical role in post-go-live stabilization, platform governance, and long-term roadmap execution, ensuring Service Now becomes a scalable, enterprise-grade system of record for IT and business workflows. This role partners with business leaders, IT teams, and developers to define architecture standards, guide implementations, and drive continuous platform maturity and automation. JOB DUTIES
Platform Architecture & Strategy
Define and own the end-to-end Service Now architecture across all modules and integrations. Develop and maintain a multi-year platform roadmap aligned to ITSM maturity, automation goals, and business priorities. Lead the transition from initial implementation to a governed, scalable platform operating model. Ensure the platform is optimized for performance, scalability, and long-term sustainability. Evaluate and recommend new Service Now capabilities and innovations to drive value. Solution Design
Design end-to-end Service Now solutions for complex business and operational requirements. Create high-level and detailed architecture designs, including:
Workflow automation Data model and CMDB structure Integration patterns Translate business needs into scalable technical solutions and blueprints.
Ensure designs align with best practices and minimize technical debt. Governance & Platform Standards
Establish and enforce Service Now governance, standards, and architectural guardrails. Define and implement:
Development standards Integration frameworks Data and CMDB governance models Lead architecture review processes (design authority)
Ensure compliance with enterprise architecture, security, and regulatory requirements. Post-Go-Live Stabilization & Platform Maturity
Lead post-go-live stabilization and governance model implementation. Define architecture supporting:
SLA-driven ITSM processes Incident, Problem, and Change process standardization Major Incident (Sev 1 and 2) improvements Establish a structured operating model for Service Now delivery and support
Identify and remediate platform inefficiencies, technical debt, and process gaps. Automation & Continuous Improvement




Drive architecture for workflow automation and process optimization initiatives. Define reusable patterns to increase automation and reduce manual effort. Enable capabilities such as:
Self-service Knowledge-driven support Proactive problem management Align platform initiatives to improve service reliability, SLA performance, and user experience.
Integration & Enterprise Alignment
Define and lead integration strategy between Service Now and enterprise systems Drive integration expansion roadmap across key platforms (e.g., HR Systems, identity, endpoint management tools) Ensure scalable, secure, and reliable data flows across systems. Collaborate with enterprise architecture, infrastructure, security, and data teams. Technical Leadership & Team Enablement
Provide technical leadership and direction to developers, administrators, and platform teams. Mentor team members and elevate overall platform capability. Review and approve solution designs and technical implementations. Help establish a high-performing, internally owned Service Now capability Delivery Oversight & Lifecycle Management Oversee architecture across the full lifecycle:
Requirements, Design, Build, Deploy, Optimize
Support large-scale implementations, upgrades, and platform changes. Define release management, upgrade, and regression strategies. Ensure platform stability during periods of change and growth. Stakeholder Engagement
Act as a trusted advisor to IT leadership and business stakeholders Facilitate architecture workshops and design discussions Translate complex technical decisions into business impact Align technical delivery with business goals and operational priorities YOU MUST HAVE:
Experience
10+ years of IT experience, with 12+ years on the Service Now platform Proven experience designing and implementing enterprise-scale Service Now solutions Prior role as a Senior Developer, Lead Engineer, or Architect Technical Skills
Deep expertise in:
Service Now platform architecture and data model ITSM (required), with additional modules (ITOM, HRSD, CSM, GRC)



preferred
Strong experience with:
Integration design (REST, SOAP APIs) Workflow automation and process design CMDB and data architecture
Strong understanding of:
Platform scalability and performance Security architecture and access controls Upgrade and release management
Soft Skills
Strong leadership and decision-making capability Excellent communication across technical and executive audiences Ability to influence stakeholders and drive alignment Strategic mindset with strong problem-solving ability Ability to balance short-term delivery with long-term platform integrity WE VALUE:
Significant experience in cloud software development: designing, developing and debugging scalable solutions Experience leading scrum teams or Software Architecture development Solid understanding of software development fundamentals Experience with contemporary development tools such as Git, continuous integration and automated testing frameworks Significant working knowledge of management tools such as Share Point, Jira, Rally and Clarity PPM Experience working in Dev Ops model Passion for new technologies and innovation Conveys specific, observable, and/or measurable expectations for each assignment, and verifies understanding and agreement on deliverables and timeframes WHAT'S IN IT FOR YOU:
Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind. A collaborative and inclusive work environment where your contributions are valued. Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. Access to cutting-edge tools, resources, and a supportive team to help you excel. The chance to work with a integral, innovative company shaping the future in its industry. JOB INFO
Job Identification : 19125 Job Category : IT Architecture Planning Posting Date : T17:01:09+00:00 Job Schedule : Full time Locations : Avenida Palmira No 351. 5to Piso, San Luis Potosi, 78295, MX; AVENIDA INSURGENTES 2453 6 TH FLOOR, Mexico City, 01090, MX (Hybrid) Incentive Eligible : RBP Business : ADI Global Distribution Hiring Salary Range : We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.

📌 Pr enterprise architect (San Luis Potosí)
🏢 Adi Global Distribution
📍 San Luis Potosí