Bachelor'sdegreeincomputerscience, Information Technology,orarelatedfield.(Required) Minimumof5yearsofrelevant ITservicedeliveryexperience.(Required) Experienceinthemanufacturingindustry.(Required) Experiencewith Service Nowand Windows11.(Required) Experiencewithdatamigration.(Nicetohave) roject Management(PM)training.(Nicetohave) ITILcertification.(Nicetohave) Excellentcustomerserviceandcommunicationskills Experience and requirements: Bachelor'sdegreeincomputerscience, Information Technology,orarelatedfield.(Required) Minimumof5yearsofrelevant ITservicedeliveryexperience.(Required) Intermediatetoadvanced Englishproficiency(conversational).(Required) Experienceinthemanufacturingindustry.(Required) Experiencewith Service Nowand Windows11.(Required) Experiencewithdatamigration.(Nicetohave) roject Management(PM)training.(Nicetohave) ITILcertification.(Nicetohave) Excellentcustomerserviceandcommunicationskills Learning Agility: Activelypursuetraininganddevelopmentopportunities. Description and details of the activities

Workforce Productivity: Deployment,configuration,andsupportofhardwareclientoperatingsystems,andproductivitysoftwareforendusers.



Supportuserswith Office365andstandardproductivitytools;providebasictrainingandguidance.

End User Computing&Mobility;: Assistwithmobiledevicesetupand EUCtools,followingstandardprocedures.

Smart Handsin Server Rooms: Providehandsonsupportinserverrooms,ensuringsafetyprotocols,monitoringenvironments,andinstalling/troubleshootingservers, Virtual Machines(VMs),and UPSsystems.

Physical Security: Supportvisitormanagementsystemsandmaintainknowledgeofaccesscontrolandvideosurveillancetechnologies.

PCDesktop Support: Deliveronsiteandremotesupportvia Beyond Trust,managevirtualdesktops, Zscaler,printers,peripherals,and PClifecycle;resolveconnectivityandsecurityconfigurationissues.

Network Infrastructure: Troubleshoot LAN/WAN, OTenvironments,andassistwithnetworksecurityoperations.

Mobile: Manageon-sitecellulartechandsupportmobilecommunicationdevices(femtocells).

Operational Technology: Supports OTsystemsbyconnectingindustrialmachinestothenetwork. Understandstheroleof OTinindustrialenvironments. #J-18808-Ljbffr

📌 Senior it infra specialist: servicenow & windows 11 (Chihuahua)
🏢 The TECMA Group of Companies
📍 Chihuahua