BMC Helix is seeking a dedicated Customer Champion to join the Technical Support Team. The role focuses on managing customer expectations, researching incidents for knowledge articles, and escalating complex issues to R&D.;
You will apply structured, policy-based problem solving across multiple BMC Remedy ITSM modules. The adecuado candidate brings 4+ years of hands-on Remedy ITSM experience, strong troubleshooting skills, and a willingness to work periodic weekends.
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📌 Senior Technical Support Analyst - ITSM & Agentic AI (Centro)
🏢 BMC Helix
📍 Centro
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