- Bachelor'sdegreeincomputerscience,InformationTechnology,orarelatedfield.(Required)
- Minimumof5yearsofrelevantITservicedeliveryexperience.(Required)
- Experienceinthemanufacturingindustry.(Required)
- ExperiencewithServiceNowandWindows11.(Required)
- Experiencewithdatamigration.(Nicetohave)
- rojectManagement(PM)training.(Nicetohave)
- ITILcertification.(Nicetohave)
- Excellentcustomerserviceandcommunicationskills

Experience and requirements:

- Bachelor'sdegreeincomputerscience,InformationTechnology,orarelatedfield.(Required)
- Minimumof5yearsofrelevantITservicedeliveryexperience.(Required)
- IntermediatetoadvancedEnglishproficiency(conversational).(Required)
- Experienceinthemanufacturingindustry.(Required)
- ExperiencewithServiceNowandWindows11.(Required)
- Experiencewithdatamigration.(Nicetohave)
- rojectManagement(PM)training.(Nicetohave)
- ITILcertification.(Nicetohave)
- Excellentcustomerserviceandcommunicationskills
- LearningAgility:Activelypursuetraininganddevelopmentopportunities.

Description and details of the activities





WorkforceProductivity:Deployment,configuration,andsupportofhardwareclientoperatingsystems,andproductivitysoftwareforendusers.SupportuserswithOffice365andstandardproductivitytools;providebasictrainingandguidance.

EndUserComputing&Mobility;:AssistwithmobiledevicesetupandEUCtools,followingstandardprocedures.

SmartHandsinServerRooms:Providehandsonsupportinserverrooms,ensuringsafetyprotocols,monitoringenvironments,andinstalling/troubleshootingservers,VirtualMachines(VMs),andUPSsystems.

PhysicalSecurity:Supportvisitormanagementsystemsandmaintainknowledgeofaccesscontrolandvideosurveillancetechnologies.

PCDesktopSupport:DeliveronsiteandremotesupportviaBeyondTrust,managevirtualdesktops,Zscaler,printers,peripherals,andPClifecycle;resolveconnectivityandsecurityconfigurationissues.

NetworkInfrastructure:TroubleshootLAN/WAN,OTenvironments,andassistwithnetworksecurityoperations.

Mobile:Manageon-sitecellulartechandsupportmobilecommunicationdevices(femtocells).

OperationalTechnology:SupportsOTsystemsbyconnectingindustrialmachinestothenetwork.UnderstandstheroleofOTinindustrialenvironments.

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📌 Senior IT Infra Specialist: ServiceNow & Windows 11 (Ciudad Juárez)
🏢 The TECMA Group of Companies
📍 Ciudad Juárez