job summary

we are looking for a skilled desktop support technician to provide technical support and troubleshooting assistance to end users the technician will be responsible for supporting desktop computers laptops mobile devices printers video conferencing systems and network connectivity

responsibilities

provide l1 and l2 desktop support to end users

troubleshoot hardware software operating system and connectivity issues

support windows 10 and windows 11 environments

manage user accounts passwords permissions and group memberships using active directory

use service now to manage incidents service requests and support tickets

perform device imaging provisioning and deployment using sccm microsoft configuration manager and windows autopilot

support microsoft intune for device management and configuration

provide iphone and mobile device support

support microsoft office 365 applications

troubleshoot blue screen errors hardware failures and other desktop issues

troubleshoot printers scanners monitors docking stations and other peripherals

provide support for video conferencing systems and conference room technology

troubleshoot basic network connectivity including lan wan wifi and vpn issues

support device encryption and security related requirements





install configure maintain and replace desktop computers laptops and peripherals

document troubleshooting steps solutions and technical procedures

escalate complex technical issues to appropriate support teams

provide timely resolution to service now tickets according to sla requirements

required skills

strong experience in desktop support and technical support

experience with service now

experience with active directory

experience with sccm or microsoft configuration manager

experience with microsoft intune

experience with windows autopilot

experience with microsoft office 365

strong windows 10 and windows 11 troubleshooting skills

experience with desktop and laptop imaging

experience with iphone and mobile device support

experience troubleshooting printers and peripherals

experience troubleshooting blue screen errors and hardware issues

knowledge of device encryption

basic network troubleshooting knowledge

knowledge of vpn and wifi technologies

strong problem solving and communication skills

preferred skills

experience with remedy or other ticketing systems

experience supporting enterprise it environments

knowledge of windows linux and mac operating systems

experience with asset management and it documentation

📌 IT Desktop Support (Navojoa)
🏢 Sybex Support Services
📍 Navojoa