About Scalepex

Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium brands like Nike, Pepsi, Toyota, Virgin, and Walgreens.

Our mission is to connect prominent market leaders with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.

Role Overview

As a Service Now Developer at Scalepex, you will play a pivotal role in designing, developing, and implementing Service Now solutions that align with our clients’ business objectives. You will collaborate with cross‑functional teams to deliver high‑quality, scalable, and maintainable solutions in a fully remote environment.

Key Responsibilities

- Design & Development: Customize and configure Service Now applications and modules, including Incident, Problem, Change, Knowledge, and Service Catalog.
- Integration: Develop and maintain integrations between Service Now and other systems using REST/SOAP APIs.
- Workflow Automation: Create and manage workflows, business rules, UI policies, and client scripts to automate processes.
- Testing & Deployment: Conduct unit testing and support system testing and deployment activities.
- Documentation: Maintain comprehensive documentation for configurations, customizations,



and processes.
- Collaboration: Work closely with stakeholders to gather requirements and provide technical solutions.

Requirements

Qualifications

- Experience: Minimum of 3 years of hands‑on experience as a Service Now Developer.
- Technical Skills:
- Proficient in Java Script, HTML, CSS, and Service Now’s proprietary scripting languages.
- Experience with Service Now modules such as ITSM, ITOM, and CMDB.
- Familiarity with Service Now Integration Hub and Flow Designer.

- Certifications: Service Now Certified System Administrator (CSA) is required; additional certifications are a plus.
- Soft Skills:

- Strong problem‑solving and analytical skills.
- Excellent communication skills in English.
- Ability to work independently in a remote setting.

Preferred Qualifications

- Experience with Agile/Scrum methodologies.
- Familiarity with ITIL processes and best practices.
- Knowledge of Service Now Performance Analytics and Reporting.
- Experience in developing custom applications on the Service Now platform.

Benefits

- Contractor scheme.
- 100% remote.

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📌 ServiceNow Developer (Remote – Mexico Only) (Chihuahua)
🏢 Scalepex
📍 Chihuahua