Sidel is looking for a FSE Planner, who will be in charge of scheduling the intervention for our Field Service Engineers.High skills on people, time and conflict management are required.Spanish, French or Italian are a plus.Able to give feedback and create development plans.Your Mission- Ensure an occupation rate according to KPI, manage vacations, time off and layover; - Responsible for FSE occupation at the assigned territory; - Ensure technicians start the mission with all needed materials and documents for the work assigned; - Ensure consolidation of workload and the planning of required resources for new equipment and service; - Ensure the planning ofProject Support/General resources for complex deals and critical operations; - When necessary align or reroute appropriate technicians to accommodate customer emergencies; - Identify missing skillglobal to sustain operations according to the business plan- Responsible for workload forecast for new equipment and service in conjunction with Sales and Service- Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases- Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development- If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans- Own and drive the update of the on planning Sidel tools, such as FSMYour ProfileMinimum 2-3 years of experience in:- Planning- Scheduling- Logistics coordination- Field service coordination- Project coordination- Advanced Excel- Ability to work with ERP/CRM systems (SAP, FSM, Salesforce, Dynamics, etc.)- Strong reporting and data analysis skills- Comfortable with Teams, SharePoint, Outlook, Power BI (preferred)- Good understanding of travel logistics and resource planning- Assertive but collaborative- Customer-oriented but not people-pleasing- Comfortable saying "no" when governance requires it#J-*****-Ljbffr

📌 Field Service Engineer Planner (Puerto Vallarta)
🏢 Sidel
📍 Puerto Vallarta