Job Title:Senior AMS Support Consultant – Infor Syte Line / Cloud Suite IndustrialLocation:Remote
Experience:6–10 YearsAbout the Role
We're hiring a Senior Application Support Consultant to join our Application Managed Services (AMS) team, supporting Infor Syte Line ERP (Cloud Suite Industrial) for a manufacturing/distribution client environment.
This role owns L2/L3 support — incident resolution, service requests, minor enhancements, and hands-on user support across core manufacturing ERP processes.
Key Responsibilities
Design and deploy custom forms, Data Views, and IDOs using the Infor Mongoose framework
Build and maintain business logic, Event Handlers, and user-defined methods
Develop and optimize T-SQL scripts, stored procedures, and triggers
Build operational reports using SSRS, SSIS, and Birst/BQL
Design integrations between Syte Line and external systems (CRM, MES, WMS) via REST/SOAP APIs and middleware
Maintain data mapping, data loading, and migration routines
Provide L2/L3 production support and troubleshooting
Conduct UAT/regression testing; support patching and version upgrades (v8 → v9 → v10)
Perform root cause analysis (RCA)



on recurring issues
Document technical specs, SOPs, and training guides
Ensure SLA adherence across ticket queues
Required Skills & Experience
6–10 years total IT/ERP experience
Minimum 4 years hands-on Infor Syte Line / Cloud Suite Industrial
Minimum 3 years ERP AMS/production support experience
Strong SQL Server, T-SQL, and database administration skills (3+ years)
Working knowledge of Infor Mongoose framework and IDOs (preferred, 2+ years)
C# / VB.
NET development experience
Experience with REST/SOAP API integrations
Strong functional knowledge of Manufacturing, Inventory, Order Management, Procurement, MRP/Production Planning, and Shop Floor Control modules
Experience with Service Now/ITSM tools, Azure Dev Ops or Jira
Manufacturing/Distribution industry background preferred
Soft Skills
Strong analytical and troubleshooting ability
Clear communication with business stakeholders
Comfortable in offshore/onshore support models
Able to manage multiple concurrent tickets under SLA pressure

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