TCS is looking for aPower Platform Support Engineer(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)Role overview:The Power Platform Support Engineer keeps the production Power Platform estate — Power Apps, Power Automate, Power Pages, and Dataverse — healthy, available, and trusted, inside a governed Center of Excellence (Co E).
This is an operations and support role, not a net-new build role.We are looking for someone who can triage and resolve incidents and service requests against SLA, diagnose why a flow failed or an app broke, untangle authentication and connection issues, monitor platform health before users feel the impact, and support 50+ developers and citizen builders — all while keeping the environment from drifting into technical debt.Skills required:Advanced English communication3+ years supporting or administering Power Platform in a production enterprise environmentStrong troubleshooting instincts: can read a flow's run history, interpret error messages, reproduce an issue, and isolate root cause instead of guessingPower Automate support depth: authentication and OAuth token issues, connection references, throttling and API limits, retry behavior, and reading failed run outputsCanvas and Model-Driven app troubleshooting: delegation, performance, security roles, and data/permission diagnosisDataverse support: security roles, table and column permissions, business rule behavior,



and data integrity issuesCo E Starter Kit familiarity for monitoring and analytics — able to use it to find problems, not just read about itDLP policy awareness: understands how connector classification causes solutions to break, and how to work within policy rather than around itShare Point Online as a data source and integration target: lists, document libraries, and known performance limitsMain activities & responsibilities:Triage, investigate, Test > Prod) rather than editing directly in productionTroubleshoot Power BI operational issues — dataset refresh failures, gateway connectivity, and row-level security problemsMaintain the knowledge base: known-error articles, troubleshooting runbooks, and end-user self-help documentationParticipate in root cause analysis and problem management — turning repeat incidents into permanent fixes — and elevate to developers or architects when an issue requires solution redesignWhat we offer to you:Direct contractBenefits above lawTata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others.We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

📌 Power Platform Support Engineer (Baja California)
🏢 Tata Consultancy Services
📍 Baja California