We're Hiring: Bilingual Customer Service Representative (Healthcare)Location: Remote – Mexico⏰ Schedule: Monday to Friday (Fixed shift – 40 hours/week)Permanent PositionAbout the RoleAre you passionate about helping people and fluent in both English and Spanish?
Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns.
You'll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment.This isn't a sales role—it's all about compassion, problem-solving, and clarity in communication.What You'll DoHandle incoming calls related to medical billing, insurance, EOBs, and payment plansExplain billing details, coverage terms, and processes in a clear, professional mannerUse multiple internal systems to investigate and resolve issuesCollaborate with other departments to address denials, missing payments,



or attorney requestsEnsure all documentation is accurate and thorough✨ Take on special projects and tasks as needed✅ Who We're Looking ForEducation & ExperienceHigh school diploma or GED required (Bachelor's degree a plus)Minimum 2 years of customer service experience in a high-volume settingCall center experience is mandatoryHealthcare experience is mandatoryTools & Technical SkillsComfortable using spreadsheets, databases, and word processing toolsKnowledge of insurance plans, EOBs, ICD-10 and CPT codes is a strong plusAbility to learn and navigate internal systems quicklyLanguage & Soft SkillsNative-level English proficiency and fluent Spanish (both spoken and written)Excellent written and verbal communication skillsGreat attention to detail and organizational abilityStrong time management and problem-solving skillsAbility to handle sensitive information with professionalismSalary:Payroll: 16,000 MXN gross/monthDirect Contractor: 20,000 MXN net/monthJoin Us!
If you're ready to make a difference in healthcare customer service while growing your career remotely, we'd love to hear from you!
Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.Apply now and be part of a compassionate, high-performing team.
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📌 Bilingual Customer Service Representative (Xico)
🏢 Remoto Workforce
📍 Xico