Job DescriptionWe are seeking a ServiceNow Architect to lead the design, governance, and evolution of the ServiceNow platform.
This role serves as the technical authority and strategic owner of the platform, ensuring all solutions are scalable, secure, and aligned with business priorities.We are seeking a ServiceNow Architect to lead the design, governance, and evolution of the ServiceNow platform.
This role serves as the technical authority and strategic owner of the platform, ensuring all solutions are scalable, secure, and aligned with business priorities.The ServiceNow Architect will play a critical role in post-go-live stabilization, platform governance, and long‐term roadmap execution, ensuring ServiceNow becomes a scalable, enterprise‐grade system of record for IT and business workflows.This role partners with business leaders, IT teams, and developers to define architecture standards, guide implementations, and drive continuous platform maturity and automation.JOB DUTIES:Platform Architecture & StrategyDefine and own the end‐to‐end ServiceNow architecture across all modules and integrations.Develop and maintain a multi‐year platform roadmap aligned to ITSM maturity, automation goals, and business priorities.Lead the transition from initial implementation to a governed, scalable platform operating model.Ensure the platform is optimized for performance, scalability, and long‐term sustainability.Evaluate and recommend new ServiceNow capabilities and innovations to drive value.Solution DesignDesign end‐to‐end ServiceNow solutions for complex business and operational requirements.Create high‐level and detailed architecture designs, including:Workflow automationData model and CMDB structureIntegration patternsTranslate business needs into scalable technical solutions and blueprints.Ensure designs align with best practices and minimize technical debt.Governance & Platform StandardsEstablish and enforce ServiceNow governance, standards, and architectural guardrails.Define and implement:Development standardsIntegration frameworksData and CMDB governance modelsLead architecture review processes (design authority)Ensure compliance with enterprise architecture, security, and regulatory requirementsPost-Go-Live Stabilization & Platform MaturityLead post-go-live stabilization and governance model implementation.Define architecture supporting:SLA‐driven ITSM processesIncident, Problem, and Change process standardizationMajor Incident (Sev 1 and 2)



improvementsEstablish a structured operating model for ServiceNow delivery and supportIdentify and remediate platform inefficiencies, technical debt, and process gaps.Automation & Continuous ImprovementDrive architecture for workflow automation and process optimization initiatives.Define reusable patterns to increase automation and reduce manual effort.Enable capabilities such as:Self‐serviceKnowledge‐driven supportProactive problem managementAlign platform initiatives to improve service reliability, SLA performance, and user experience.Integration & Enterprise AlignmentDefine and lead integration strategy between ServiceNow and enterprise systemsDrive integration expansion roadmap across key platforms (e.G., HR Systems, identity, endpoint management tools)Ensure scalable, secure, and reliable data flows across systems.Collaborate with enterprise architecture, infrastructure, security, and data teams.Technical Leadership & Team EnablementProvide technical leadership and direction to developers, administrators, and platform teams.Mentor team members and elevate overall platform capability.Review and approve solution designs and technical implementations.Help establish a high‐performing, internally owned ServiceNow capabilityDelivery Oversight & Lifecycle ManagementOversee architecture across the full lifecycle:Requirements, Design, Build, Deploy, OptimizeSupport large‐scale implementations, upgrades, and platform changes.Define release management, upgrade, and regression strategies.Ensure platform stability during periods of change and growth.Stakeholder EngagementAct as a trusted advisor to IT leadership and business stakeholdersFacilitate architecture workshops and design discussionsTranslate complex technical decisions into business impactAlign technical delivery with business goals and operational prioritiesYOU MUST HAVE:Experience10+ years of IT experience, with 12+ years on the ServiceNow platformProven experience designing and implementing enterprise‐scale ServiceNow solutionsPrior role as a Senior Developer, Lead Engineer,



or ArchitectTechnical SkillsDeep expertise in:ServiceNow platform architecture and data modelITSM (required), with additional modules (ITOM, HRSD, CSM, GRC) preferredStrong experience with:Integration design (REST, SOAP APIs)Workflow automation and process designCMDB and data architectureStrong understanding of:Platform scalability and performanceSecurity architecture and access controlsUpgrade and release managementSoft SkillsStrong leadership and decision‐making capabilityExcellent communication across technical and executive audiencesAbility to influence stakeholders and drive alignmentStrategic mindset with strong problem‐solving abilityAbility to balance short‐term delivery with long‐term platform integrityWE VALUE:Significant experience in cloud software development: designing, developing and debugging scalable solutionsExperience leading scrum teams or Software Architecture developmentSolid understanding of software development fundamentalsExperience with contemporary development tools such as Git, continuous integration and automated testing frameworksSignificant working knowledge of management tools such as SharePoint, Jira, Rally and Clarity PPMExperience working in DevOps modelPassion for new technologies and innovationConveys specific, observable, and/or measurable expectations for each assignment, and verifies understanding and agreement on deliverables and timeframesWHAT'S IN IT FOR YOU:Benefits that go beyond Mexican labor law, ensuring your well‐being and peace of mind.A collaborative and inclusive work environment where your contributions are valued.Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.Access to cutting‐edge tools, resources, and a supportive team to help you excel.The chance to work with a global, innovative company shaping the future in its industry.JOB INFOJob Identification : *****Job Category : IT Architecture PlanningPosting Date : **********T17:01:09+00:00Job Schedule : Full timeLocations : Avenida Palmira No 351.
5to Piso, San Luis Potosi, *****, MX; AVENIDA INSURGENTES ******TH FLOOR, Mexico City, *****, MX(Hybrid)Incentive Eligible : RBPBusiness : ADI Integral DistributionHiring Salary Range : We are committed to inclusive and equitable compensation.
Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location.
We also provide additional benefits tailored to your location and role.
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