We're Hiring: Bilingual Customer Service Representative (Healthcare)
Location: Remote – Mexico
Schedule: Monday to Friday (Fixed shift – 40 hours/week)
Permanent Position
About the Role
Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns. You'll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment.
This isn't a sales role—it's all about compassion, problem-solving, and clarity in communication.
What You'll Do
Handle incoming calls related to medical billing, insurance, EOBs, and payment plans
Explain billing details, coverage terms, and processes in a clear, professional manner
Use multiple internal systems to investigate and resolve issues
Collaborate with other departments to address denials, missing payments, or attorney requests
Ensure all documentation is accurate and thorough
Take on special projects and tasks as needed
Who We're Looking For
Education & Experience
High school diploma or GED required (Bachelor's degree a plus)
Minimum 2 years of customer service experience in a high-volume setting




Call center experience is mandatory
Healthcare experience is mandatory
Tools & Technical Skills
Comfortable using spreadsheets, databases, and word processing tools
Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a strong plus
Ability to learn and navigate internal systems quickly
Language & Soft Skills
Native-level English proficiency and fluent Spanish (both spoken and written)
Excellent written and verbal communication skills
Great attention to detail and organizational ability
Strong time management and problem-solving skills
Ability to handle sensitive information with professionalism
Salary:
Payroll: 16,000 MXN gross/month
Direct Contractor: 20,000 MXN net/month
Join Us!
If you're ready to make a difference in healthcare customer service while growing your career remotely, we'd love to hear from you! Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.
Apply now and be part of a compassionate, high-performing team.
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📌 Bilingual Customer Service Representative (México)
🏢 Remoto Workforce
📍 México