We're Hiring: Bilingual Customer Service Representative (Healthcare) Location: Remote – Mexico Schedule: Monday to Friday (Fixed shift – 40 hours/week) Permanent Position About the Role Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns. You'll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment. This isn't a sales role—it's all about compassion, problem-solving, and clarity in communication. What You'll Do Handle incoming calls related to medical billing, insurance, EOBs, and payment plans Explain billing details, coverage terms, and processes in a clear, professional manner Use multiple internal systems to investigate and resolve issues Collaborate with other departments to address denials, missing payments, or attorney requests Ensure all documentation is accurate and thorough Take on special projects and tasks as needed Who We're Looking For Education & Experience High school diploma or GED required (Bachelor's degree a plus)



Minimum 2 years of customer service experience in a high-volume setting Call center experience is mandatory Healthcare experience is mandatory Tools & Technical Skills Comfortable using spreadsheets, databases, and word processing tools Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a strong plus Ability to learn and navigate internal systems quickly Language & Soft Skills Native-level English proficiency and fluent Spanish (both spoken and written) Excellent written and verbal communication skills Great attention to detail and organizational ability Strong time management and problem-solving skills Ability to handle sensitive information with professionalism Salary: Payroll: 16,000 MXN gross/month Direct Contractor: 20,000 MXN net/month Join Us! If you're ready to make a difference in healthcare customer service while growing your career remotely, we'd love to hear from you! Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day. Apply now and be part of a compassionate, high-performing team. #CustomerService #BilingualJobs #HealthcareSupport #RemoteJobs #CallCenter #NowHiring #EnglishSpanish #MedicalBilling #ClientCare

📌 Bilingual Customer Service Representative (Xico)
🏢 Remoto Workforce
📍 Xico