Customer Success Representative | Mexico (Hybrid)
Join a global leader in industrial protective solutions.
Are you passionate about delivering an exceptional customer experience while collaborating across Sales, Supply Chain, Operations and Inventory Planning? If you thrive in a fast-paced B2B environment where customer satisfaction and operational excellence are equally important, we'd love to hear from you.
We are looking for a Customer Success Representative to support customers across Mexico and South America, serving as the primary point of contact throughout the order lifecycle—from order entry to successful delivery.
What you'll do
Build strong relationships with approximately 20 assigned customer accounts.
Manage customer orders with high accuracy while ensuring an exceptional customer experience.
Coordinate closely with Sales, Operations, Supply Chain and Inventory Planning to ensure on-time fulfillment.
Provide product information, pricing support and order status updates.
Resolve customer inquiries, delivery issues and billing-related questions.
Monitor inventory availability and proactively communicate supply updates.
Maintain accurate customer and order information within SAP.
Support the sales team by identifying opportunities and contributing to pipeline generation (no hunting or quota-carrying responsibilities).
Ensure service excellence while meeting established response-time KPIs.
Success in this role means
Responding to customer requests within 12 hours.




Processing and attending customer orders within 24 hours.
Maintaining 99% data entry accuracy.
Delivering an outstanding customer experience across every interaction.
What we're looking for
3–5 years of experience in Customer Success, Customer Service, Order Management, Inside Sales Support or Sales Operations within a B2B manufacturing or industrial environment.
Experience managing customer orders from receipt through delivery.
Hands-on experience using SAP ERP (required).
Experience with Microsoft CRM or similar CRM platforms is a plus.
Strong understanding of supply chain, inventory coordination and customer order processes.
Excellent communication, problem-solving and organizational skills.
Ability to prioritize multiple customer requests in a fast-paced environment.
Advanced English (written and spoken) is required, as you will collaborate with regional and international stakeholders.
Preferred industry experience
We particularly welcome candidates from industries such as:
Industrial Manufacturing
Packaging
Protective Films
Chemicals
Adhesives
Automotive
Industrial Distribution
Building Materials
Work Model
Hybrid
Based in Mexico
If you enjoy building long-term customer relationships, coordinating cross-functional teams and making a direct impact on customer satisfaction, we'd love to connect with you.
Apply today and become part of a general organization committed to innovation, operational excellence and customer success.

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