Job Summary
Position: Collection Analyst LATAM
Location: Guadalajara
Workplace Type: Hybrid
Responsibilities
Perform timely and effective collection of past due accounts to reduce DSO and support cash flow objectives
Process, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open items
Investigate and resolve payment discrepancies, including overpayments, short payments, and deductions
Reconcile customer accounts and ensure integrity of accounts receivable records
Communicate with customers to follow up on payments and resolve disputes professionally
Collaborate with internal stakeholders (Sales, Credit, Accounting, Treasury) to resolve billing and payment issues
Monitor collections performance and escalate significant delinquencies or risks when necessary
Maintain accurate documentation, notes, and customer account records
Support invoice delivery, customer portals, and exception handling processes
Participate in process improvement initiatives and support special projects
Qualifications
Bachelor's degree in Business, Accounting, Finance, or related field
1 to 5 years of experience in collections, accounts receivable, cash application, or similar areas
Understanding of A/R and collections processes
Advanced Portuguese (mandatory) and advanced English proficiency
Proficiency in Microsoft Office, especially Excel
Experience with SAP or other ERP systems preferred
Ability to manage multiple priorities and work independently
Desired Attributes




Strong communicator with good customer service and collaboration skills
Organized and detail‐oriented with strong follow‐up
Team player with ability to work in a fast‐paced environment
Proactive with willingness to learn and grow
Able to manage multiple tasks and priorities
Problem‐solver with a practical and hands‐on approach
Nice to Have
Experience managing multinational or large‐volume accounts
Experience with deduction management and dispute resolution
Familiarity with customer portals and shared services environments
Exposure to LATAM markets and cross‐cultural collaboration
Benefits
Total Rewards Package – Competitive salary and performance‐based pay
Comprehensive Benefits & Wellness Support – Health, long‐term savings, and resources for your physical, mental, and emotional well‐being
Career Growth – Learning, training, and development opportunities, including tuition reimbursement
Employee Recognition Program – A culture of real‐time appreciation with personalized recognition rewards globally
Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel
Additional Information
Ingredion uses AI‐enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. All AI‐assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
Relocation Available: No
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📌 Collection Analyst Latam (Portuguese Speaker) (Jalisco)
🏢 Ingredion
📍 Jalisco