Overview:Celanese is seeking a Customer Service Associate to join our team in Mexico City. This person will be responsible for perfect order fulfillment within the order-to-cash process to ensure customer satisfaction.Responsibilities:- Be the main contact for the customer with regular interactions both on the phone and via email- Enter and manage purchase orders and delivery schedules in SAP system (EDI, e-mail, Order Bot)- Manage price accuracy; Process billing or quality related order adjustments (e.g. returns, credit/debit notes)- Maintain order fulfillment duties within the order-to-cash process, covering specified client portfolio- Communicate to customers via Salesforce (CMS) to log,



track and maintain daily communications of cases- Daily monitoring and management of orders in Order Cockpit Dashboard to ensure that orders are progressing as expected- Prioritize and manage urgent escalations and provide timely and effective solutions to customers- Create/maintain customer master data information & customer shipping instructions- Manage customer complaints and ensure timely resolution and response- Provide required documents, certificates, declarations- Collaborate and communicate daily with other internal stakeholders i.e. sales team, logistics transportation & warehouse team, order coordinator, credit/collections, billing, quality, regional business management, approvers, etc.- Proactive communication with customers to build and maintain trustfully relationships, acknowledge customer about order status and ongoing cases- Actively gain knowledge of company products and services- Ownership of attending trainings, meetings and applying knowledge learnedQualifications:- Bachelor degree or equivalent experience- Fluent English & Spanish – B1 TOEFL or better preferred- Customer Service / Order Management- MS-Office skills proficient- SAP/Salesforce knowledge is an advantage

📌 Associate Specialist, Customer Service (Ciudad de México)
🏢 Ciudad de México - hace 57 minutos
📍 Ciudad de México