The Quality Control team safeguards the quality of operations across every division at Plata. Backed by a large team of specialists and AI-driven checks, we detect quality issues. Your mission is to close the loop — to take ownership of those findings end-to-end, connect the operational and product teams, and make sure problems actually get solved rather than just flagged.

Challenges that await you:

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- Monitor quality dashboards and metrics across our operational and product teams to spot anomalies, gaps, and recurring issues

- Dig into the root cause of every issue — across operations, product, the knowledge base, and the technical setup — to understand why it happens, not just that it happens

- Own the quality-improvement loop end-to-end: turn raw findings from our QC platform into a clear, prioritized action plan

- Coordinate fixes across operational and product teams: set tasks with the right owners, agree on timelines, and follow through until they’re closed

- Build and prioritize a backlog of quality issues and plan their resolution quarter by quarter

- Partner with our L&D; / training team to roll out training where the fix belongs in operations

What makes you a great fit:

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- 1–2 years of experience in a similar analytical, business, or process role

- Confident with numbers and metrics, with sharp logic and structured problem-solving

- A proactive, persistent,



get-it-done attitude — you enjoy chasing a problem across teams until it’s actually solved, not just reported

- Strong communication skills: you’ll be working hand-in-hand with operational teams every day

- Willingness to relocate to Mexico City and work closely with operational teams and stakeholders across multiple product domains

- B2 or higher English level for effective communication with an international team

Your bonus skills:

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- Hands-on experience working with analytics independently

- Experience running tests / experiments and working with product metrics

Our ways of working:

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Innovative Spirit: A commitment to creativity and groundbreaking solutions

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Honest Feedback: valuing open, transparent communication

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Supportive Team: a strong, collaborative community

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Celebrating Achievements: recognizing our wins together

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High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

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Relocation support to Mexico with assistance for the employee and their family

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Adaptable work from one of our offices or remote

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Healthcare Coverage

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Education Budget: Language lessons, professional training and certifications

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Wellness Budget: Mental health and fitness activity reimbursements

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Vacation policy: 20 days of annual leave and paid sick leave

📌 Business Analyst Junior+ [Quality Control] (México)
🏢 Plata Card
📍 México