Remoto: Trabajo híbrido

Market Analytics Specialist (Hybrid or Remote – Mexico City or Guadalajara)About Us:Join a dynamic team, where we drive innovation and deliver outstanding solutions in IT Service Management. We are seeking skilled individuals to be part of our exciting journey!Position Overview:We’re Hiring: Market Analytics Specialist (Hybrid or Remote – Mexico City or Guadalajara)Are you passionate about solving complex technical challenges, supporting enterprise clients, and improving systems that drive real impact? Join our engineering team as a Market Analytics Specialist, where you’ll combine client-facing support with engineering excellence to ensure platform scalability, reliability, and performance.Key Responsibilities:Troubleshoot and resolve technical issues from senior external clients and internal stakeholders.Mentor junior support team members and serve as escalation point for Level 1 issues.Develop and refine SRE strategies to optimize platform operations.Automate recurring processes to enhance efficiency and reduce risks.Participate in on-call rotations and incident response when necessary.Collaborate with cross-functional teams to influence roadmap and client experience improvements.Document runbooks, write scripts/snippets for debugging, and contribute to internal tools.Qualifications:1+ year of experience in support, platform operations, or market analytics.Proficiency in Java and/or Python for scripting, debugging API calls, and client tooling.Basic understanding of UI/API integration and systems troubleshooting.Excellent communication and interpersonal skills—comfortable interfacing with clients and stakeholders.Proactive, team-oriented mindset with strong accountability.Why Join Us?Receive excellent benefits, including:Life Insurance and Medical Insurance SGMMAguinaldo, Vacation premium, Paid Vacation DaysGrocery Coupons and BonusSchedule:Monday to Friday, 9:00am – 6:00pm, Hybrid (preferred) or remote, Location: Mexico City or GuadalajaraIf you are ready to take your career to the next level and contribute to a thriving organization, we want to hear from you! Apply now and be part of our innovative team.How to Apply:Please send your resume

📌 Market Analytics Specialist (Ciudad de México)
🏢 Xideral
📍 Ciudad de México