Remoto: Trabajo híbrido

Hybrid | León, Guanajuato, MéxicoWe are seeking a proactive and dependable IT Support Technician to join our growing team in León, México.This is a hybrid opportunity for an experienced IT professional who enjoys solving problems, helping people, and ensuring technology runs smoothly across a fast-paced, general business environment.In this role, you will provide technical support to both internal team members and external workforce professionals, assisting with a wide range of technical issues and ensuring users receive timely, effective support. Success in this position requires strong troubleshooting abilities, excellent communication skills, accountability, and a genuine commitment to helping others.If you're someone who takes ownership, communicates clearly, and enjoys being the person people can rely on when technology challenges arise, we'd love to hear from you.What You'll Be DoingProviding technical support to internal team members and external workforce professionalsTroubleshooting hardware, software, connectivity, and user access issuesAssisting with user onboarding, setup, and technical configurationsSupporting business systems, applications, and productivity toolsManaging and responding to support requests in a timely mannerDiagnosing issues, identifying root causes, and implementing effective solutionsCommunicating updates and resolutions clearly to usersEscalating complex issues when necessary while maintaining ownership of the user experienceDocumenting support activities and maintaining accurate recordsContributing to process improvements and helping create a positive support experienceWork ScheduleMonday through FridayEastern Standard Time (EST) business hoursHybrid work arrangementCandidates must be based in or near León,



MéxicoCompensation & ContractCompetitive hourly rate paid in USDCompensation is negotiable based on experience and qualificationsIndependent ContractorTechnical Requirements (Essential)To be considered, candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)16 GB RAMDual monitorsWebcamFibre internet with a wired connectionBackup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our process includes:Resume and Prescreen Questionnaire ReviewOne-Way Video InterviewLive InterviewFinal InterviewPlease note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position.Why Join Us?This is an opportunity to become a key part of a growing international organization where your technical expertise and ability to support others will make a direct impact every day. You'll work with teams across multiple locations, solve meaningful challenges, and help keep people connected, productive, and successful. What We're Looking For3-5 years of IT support, help desk, or technical support experienceStrong troubleshooting and problem-solving skillsNative-level English communication skills, both written and verbalFluent in SpanishExperience supporting users remotely and in personAbility to explain technical concepts clearly to non-technical usersStrong organizational and time management skillsAbility to manage multiple priorities in a fast-paced environmentA customer-first mindset with a passion for helping othersHigh level of accountability, reliability, and professionalismTeam-oriented approach with a willingness to collaboratePreferred QualificationsExperience supporting distributed or remote workforcesExperience with Microsoft 365 and business productivity toolsFamiliarity with networking, user access management, and endpoint troubleshootingExperience working with global teamsBPO experience

📌 IT Support Technician (Silao)
🏢 Resolv.Global
📍 Silao