Remoto: Teletrabajo

We are currently hiring Customer Support Representatives to join a fast-paced eCommerce support team during Peak season.This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support.We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels.What You’ll Be DoingAnswering customer inquiries via phone, chat, email, and SMSAssisting customers with purchase-related questions and order supportFollowing up on pending inquiries and unresolved customer interactionsAccurately documenting customer interactions and updatesProviding friendly, professional, and solution-focused supportBuilding positive customer relationships through clear communicationTraining & Project TimelineTraining Start Date: Monday, June 29, 2026One week of training followed by one week of supported on-the-job experiencePaid trainingCompensation & Contract$5.50 USD per hourPaid weekly in arrearsIndependent Contractor positionTechnical Requirements (Essential)To be considered,



candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)16 GB RAMi5 processor and upDual monitorsWebcamFibre internet with a wired connection (Ethernet cable)Backup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Important InformationThis is a fully remote opportunityCandidates must be fluent in EnglishApplications and resumes must be submitted in EnglishOnly candidates based in Mexico will be considered for this positionHiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our process includes:Resume ReviewPrescreen Questionnaire ReviewOne-Way Video InterviewPlease note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position. Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. Incomplete applications may automatically be removed from consideration. What We’re Looking ForPrevious customer service experiencePrevious call center experienceStrong English communication skills, both written and verbalExcellent grammar, spelling, and punctuationComfortable multitasking across systems and tabsBasic computer proficiency, including typing, copy/paste, and navigation skillsMinimum typing speed of 30+ WPMPositive attitude with strong problem-solving skillsReliable and professional work ethic

📌 Remote Customer Support Representative (México)
🏢 Resolv.Global
📍 México