About our company

Confie is the largest independent personal lines insurance
agency and broker in the United States—serving customers nationwide. In 2010,
we established our Shared Services Center in Tijuana, Baja California, creating
a world -class operation built to efficiently support our customers, drive
innovation, and develop exceptional talent. Since then, our Mexico operation
has become a vital extension of our organization, strengthening the work that
powers our U.S. business and elevating the experience of customers across all
50 states. Today, more than 1,800 team members—both on -site and remote—help
fuel our success with a focus on quality, consistency, and operational
excellence.

Our growth reflects a deep investment in technology,
continuous improvement, and—most importantly—our people. We foster an
inclusive, fast -paced, and collaborative culture where employees are encouraged
to grow and build long -term careers with a company shaping the future of
insurance.

Learn more at www.confiemx.com

Job overview

Ensure an effective training experience aligned with
business needs by facilitating the technical, operational, and cultural
development of new employees through the implementation of adult -centered
learning methodologies, performance data analysis, and continuous content
improvement.

The Trainer serves as a key link between training and
operations, ensuring that training programs drive the preparation, integration,
and success of ambassadors in their roles.

RequirementsBachelor's
degree in education or related.
1 year
of previous experience in training or education -related fields (mandatory).
Advanced
English level (B2+).
Previous
experience in call center environments.
MS
Office: Word,



Excel, PowerPoint (mandatory).

Job Responsibilities.

1. Report on the progress of the training group.

2. Audit calls, claims, and transactions of ambassadors
during the training.

3. Assign agents to operational supervisors upon completion
of training.

4. Ensure learning plans are assigned to new hires.

5. Submit ServiceNow tickets according to training needs.

6. Schedule talks and complementary sessions with other
teams or departments as part of the training.

7. Facilitate training sessions using andragogical
principles and effective instructional techniques.

8. Identify and report outdated or incorrect content to the
Development team.

9. Participate in departmental projects and initiatives
aimed at developing or improving training programs.

10. Update training materials in alignment with training
objectives.

11. Report performance, attendance, and participation data
to optimize the learning experience.

12. Provide individual and group feedback to ambassadors
based on trends and performance metrics.

13. Escalate any relevant situations that arise during
training to Management or support teams.

14. Identify and report ambassador behaviors that may
require follow -up by Management or support teams (Workforce, HR, Facilities, or
TA).

15. Attend departmental, Operations, or cross -functional
meetings as needed and provide complete and timely information.

BenefitsCompetitive weekly salary
Legal benefits
Christmas bonus
Savings fund
Profit sharing (PTU)
Vacation days
Vacation premium
Extra paid days off
Private medical insurance and preventative care
Friendly work environment
​Financing and discounts at local restaurants and coffee shops
Growth opportunities

📌 Trainer (Call Center) (México)
🏢 Confie TA Admin
📍 México