Meet the Team
Cisco Customer Experience (CX) is an elite organization passionate about accelerating customer success through innovative support and professional services. The CX Finance team provides the strategic financial partnership needed to drive these high-growth portfolios. We are a team of dedicated, hardworking professionals who thrive in an empowered, collaborative environment. As we continue to evolve our business models toward software and subscriptions, this role is at the center of Cisco’s transformation. Join us
Your Impact
We are seeking a Finance Manager to support financial planning and analysis for our Customer Success organization, which manages an annual operating budget of approximately $400M. This role will partner closely with business leaders to drive budgeting, forecasting, reporting, variance analysis, and decision support. The ideal candidate combines strong analytical skills with business partnership experience and the ability to translate financial insights into actionable recommendations.
Depending on the specific focus area,



your responsibilities will include:
· Support the annual planning process, including budget development, HC planning, target setting and consolidation for Customer Success Org.
· Lead monthly and quarterly forecast cycles, including updates to headcount, operating expenses, and investment priorities.
· Perform variance analysis on presente versus budget and forecast, identifying risks, opportunities, and key business drivers.
· Build and maintain financial models to support resource planning, expense management, and scenario analysis.
· Partner with Customer Success leaders to provide financial mentorship on spending decisions, hiring plans, and strategic investments.
· Supervise expense trends and budget performance to ensure alignment with organizational goals.
· Support month-end and quarter-end close activities in partnership with accounting and operational partners.
· Improve financial processes, reporting tool

📌 Finance Manager (Ciudad de México)
🏢 Cisco
📍 Ciudad de México