- Bachelor'sdegreeincomputerscience,InformationTechnology,orarelatedfield.(Required)
- Minimumof5yearsofrelevantITservicedeliveryexperience.(Required)
- Experienceinthemanufacturingindustry.(Required)
- ExperiencewithServiceNowandWindows11.(Required)
- Experiencewithdatamigration.(Nicetohave)
- rojectManagement(PM)training.(Nicetohave)
- ITILcertification.(Nicetohave)
- Excellentcustomerserviceandcommunicationskills

Experience and requirements:
- Bachelor'sdegreeincomputerscience,InformationTechnology,orarelatedfield.(Required)
- Minimumof5yearsofrelevantITservicedeliveryexperience.(Required)
- IntermediatetoadvancedEnglishproficiency(conversational).(Required)
- Experienceinthemanufacturingindustry.(Required)
- ExperiencewithServiceNowandWindows11.(Required)
- Experiencewithdatamigration.(Nicetohave)
- rojectManagement(PM)training.(Nicetohave)
- ITILcertification.(Nicetohave)
- Excellentcustomerserviceandcommunicationskills
- LearningAgility:Activelypursuetraininganddevelopmentopportunities.

Description and details of the activities




WorkforceProductivity:Deployment,configuration,andsupportofhardwareclientoperatingsystems,andproductivitysoftwareforendusers.SupportuserswithOffice365andstandardproductivitytools;providebasictrainingandguidance.
EndUserComputing&Mobility;:AssistwithmobiledevicesetupandEUCtools,followingstandardprocedures.
SmartHandsinServerRooms:Providehandsonsupportinserverrooms,ensuringsafetyprotocols,monitoringenvironments,andinstalling/troubleshootingservers,VirtualMachines(VMs),andUPSsystems.
PhysicalSecurity:Supportvisitormanagementsystemsandmaintainknowledgeofaccesscontrolandvideosurveillancetechnologies.
PCDesktopSupport:DeliveronsiteandremotesupportviaBeyondTrust,managevirtualdesktops,Zscaler,printers,peripherals,andPClifecycle;resolveconnectivityandsecurityconfigurationissues.
NetworkInfrastructure:TroubleshootLAN/WAN,OTenvironments,andassistwithnetworksecurityoperations.
Mobile:Manageon-sitecellulartechandsupportmobilecommunicationdevices(fe

📌 Senior IT Infra Specialist: ServiceNow (Ciudad Juárez)
🏢 The TECMA Group of Companies
📍 Ciudad Juárez