Service Delivery Manager — Incident (Monterrey)

Service Delivery Manager — Incident (Monterrey)

24 ago
|
Epicor
|
Monterrey

24 ago

Epicor

Monterrey

Epicor seeks a Service Delivery Manager to drive consistent service management across production services. You will lead incident management, RCA, and change management processes, coordinating with Cloud Operations, Engineering, Support, and Product teams to ensure timely, accurate communications and ongoing process maturity.
The role focuses on improving incident handling, root cause analysis, and customer communications, with emphasis on accountability and continuous improvement across the

📌 Service Delivery Manager — Incident (Monterrey)
🏢 Epicor
📍 Monterrey

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