DiDi is seeking a Social Media CX professional in Mexico City to own end-to-end social media customer experiences. You will design and maintain scripts, optimize response flows, and ensure compliant interactions across public and private channels.
Work with CX Operations, QA, Risk, and other teams to improve SLA performance and operational efficiency, while communicating with integral stakeholders in English as needed.
📌 Social Media CX Operations Analyst — Optimize Flows (Ciudad de México)
🏢 Didi
📍 Ciudad de México
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