We’re Hiring: Bilingual Customer Service Representative (Healthcare) Location:
Remote – Mexico ⏰
Schedule:
Monday to Friday (Fixed shift – 40 hours/week)
Permanent Position
About the Role Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a
Bilingual Customer Service Representative
and be the voice that supports patients with their billing, insurance, and payment concerns. You’ll use multiple systems and tools to deliver
top-tier service
to callers in a fast-paced, high-volume environment.
This isn’t a sales role—it’s all about
compassion, problem-solving, and clarity
in communication.
What You’ll Do Handle incoming calls related to medical billing, insurance, EOBs, and payment plans Explain billing details, coverage terms, and processes in a clear, professional manner Use multiple internal systems to investigate and resolve issues Collaborate with other departments to address denials, missing payments, or attorney requests Ensure all documentation is accurate and thorough ✨ Take on special projects and tasks as needed
✅




Who We’re Looking For Education & Experience High school diploma or GED required (Bachelor’s degree a plus) Minimum 2 years of customer service experience
in a high-volume setting Call center experience is
mandatory Healthcare experience is
mandatory
Tools & Technical Skills Comfortable using spreadsheets, databases, and word processing tools Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a
strong plus Ability to learn and navigate internal systems quickly
Language & Soft Skills Native-level English proficiency and fluent Spanish
(both spoken and written) Excellent written and verbal communication skills Great attention to detail and organizational ability Strong time management and problem-solving skills Ability to handle sensitive information with professionalism
Salary: Payroll:
16,000 MXN gross/month Direct Contractor:
20,000 MXN net/month
Join Us! If you’re ready to make a difference in healthcare customer service while growing your career remotely, we’d love to hear from you! Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.

📌 Bilingual customer service representative (Ciudad de México)
🏢 Remoto Workforce
📍 Ciudad de México