Customer Success Representative | Mexico (Hybrid)

Join a general leader in industrial protective solutions.

Are you passionate about delivering an exceptional customer experience while collaborating across Sales, Supply Chain, Operations and Inventory Planning? If you thrive in a fast-paced B2B environment where customer satisfaction and operational excellence are equally important, we'd love to hear from you.

We are looking for a Customer Success Representative to support customers across Mexico and South America , serving as the primary point of contact throughout the order lifecycle- from order entry to successful delivery.

What you'll do

Build strong relationships with approximately 20 assigned customer accounts .

Manage customer orders with high accuracy while ensuring an exceptional customer experience.

Coordinate closely with Sales, Operations, Supply Chain and Inventory Planning to ensure on-time fulfillment.

Provide product information, pricing support and order status updates.

Resolve customer inquiries, delivery issues and billing-related questions.

Monitor inventory availability and proactively communicate supply updates.

Maintain accurate customer and order information within SAP .

Support the sales team by identifying opportunities and contributing to pipeline generation (no hunting or quota-carrying responsibilities).

Ensure service excellence while meeting established response-time KPIs.

Success in this role means





Responding to customer requests within 12 hours .

Processing and attending customer orders within 24 hours .

Delivering an outstanding customer experience across every interaction.

What we're looking for

3-5 years of experience in Customer Success, Customer Service, Order Management, Inside Sales Support or Sales Operations within a B2B manufacturing or industrial environment .

Experience managing customer orders from receipt through delivery.

Hands-on experience using SAP ERP (required).

Experience with Microsoft CRM or similar CRM platforms is a plus.

Strong understanding of supply chain, inventory coordination and customer order processes.

Excellent communication, problem-solving and organizational skills.

Ability to prioritize multiple customer requests in a fast-paced environment.

Advanced English (written and spoken) is required, as you will collaborate with regional and international stakeholders.

Preferred industry experience
We particularly welcome candidates from industries such as:

Industrial Manufacturing

Packaging

Protective Films

Chemicals

Adhesives

Automotive

Building Materials

Work Model

Hybrid

Based in Mexico

If you enjoy building long-term customer relationships, coordinating cross-functional teams and making a direct impact on customer satisfaction, we'd love to connect with you.

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📌 Customer Success & Order Management Representative (Ciudad Apodaca)
🏢 Antal International
📍 Ciudad Apodaca