Precision Drives Flight.

So Does the Right Customer Service Professional.

Customer Service Representative

Aerospace Fastener Distribution | AS9100 Environment | Chatsworth, CA

At Align Aerospace, customer service is not transactional — it is operational responsibility inside a regulated aerospace supply chain.

We don’t process orders. We protect aircraft production schedules. Every purchase order you touch supports critical aerospace programs — OEMs, MRO facilities, and general manufacturers who depend on precision, documentation integrity, and disciplined execution.

We are seeking a disciplined, detail-driven professional who understands that in aerospace distribution, accuracy is not optional — it’s operational integrity.

If you thrive in structured environments, take ownership without waiting to be asked, and believe that excellence lives in the details — you may be exactly who we’re looking for.

Why Professionals Choose Align Aerospace
We invest in people who take ownership and perform at a high level.

This is not a call-center job.

This is not retail customer service.

This is not a sales role.

Compensation

Starting at $47,840 annually

$5,000 annual performance bonus

Health & Financial Security

401(k) with company match

Medical & Dental plan options

FREE Vision coverage

FREE Term Life Insurance

FREE Long-Term Disability

Optional supplemental coverages

Work-Life Balance

Paid Holidays

Paid Time Off

Standard 40-hour schedule

OR

Alternative Workweek (every other Friday or Monday off)

Growth & Advancement
We promote from within and reward performance, accountability, and consistency. Growth opportunities are earned through discipline and measurable results — not tenure alone.

The Impact You'll Have

Ensure purchase orders align with aerospace contracts before release





Maintain 99%+ order accuracy in a regulated ERP environment

Protect documentation traceability and compliance

Identify and escape delivery risks before they become failures

Support OTD performance that customers depend on

Represent Customer Service in structured customer reviews

Operate autonomously within defined authority limits

This is execution at a professional level.

Requirements
This is a precision-driven commercial operations position inside an AS9100/AS9120-certified aerospace distribution company.You will be trusted with:

Contract-controlled order execution

ERP data integrity

Portal compliance

Traceable documentation management

Delivery risk visibility

Cross-functional coordination

Supporting On-Time Delivery for aerospace programs

Your accuracy directly supports production continuity for customers who build and maintain aircraft.

Our Standards Are High — And Transparent
Our top performers consistently achieve:

= 99% order entry accuracy

On-time acknowledgement compliance

Zero repeat documentation errors

Proactive identification of supply risks

Strong cross-functional collaboration

Continuous process improvement contributions

We measure performance clearly. We recognize those who consistently deliver.

Education & Experience That Stands Out

1–3+ years in order management or aerospace distribution

Strong data entry accuracy.

ERP experience (SAP preferred)





Aerospace hardware knowledge strongly preferred

AS9100/AS9120 familiarity a plus

Strong Excel skills required

Ability to manage multiple priorities simultaneously.

Professional customer-facing demeanor.

College degree preferred but not required for proven performers

If You’re Ready
If you want to work in an environment where:

Accuracy matters

Accountability is expected

Growth is structured

Your work supports real aerospace programs

Standards are clear

Leadership invests in development

Then Align Aerospace may be your runway.

At Align Aerospace, precision drives our business — and people drive our success.

We are proud to be an Equal Opportunity Employer and are committed to building a workplace where diversity of thought, background, experience, and perspective strengthens everything we do. Employment decisions are made based on qualifications, merit, performance, and business needs — without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. We believe inclusion is more than compliance — it is creating an environment where individuals are respected, heard, supported, and empowered to contribute at their highest level.

If you require reasonable accommodation during the application or interview process, we encourage you to let us know. We are committed to providing access and opportunity to qualified individuals.

At Align Aerospace, excellence has no single background — and opportunity has no single profile.

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📌 Aerospace Customer Service Representative (Colón)
🏢 Align Aerospace
📍 Colón