The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research

Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed

Conduct basic analysis and research as well as workflow management

Support an expansive array of products and services

Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

1-3 years of relevant experience

Experience working in a business office or operational environment

Proficient computer and math skills with a focus on complex databases and spreadsheets

Demonstrates technical and administrative expertise

Consistently demonstrates attention to detail

Demonstrated knowledge of activities, policies,



and procedures of a basic work area

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El analista valida que la información personal de los clientes dentro de los contratos de inversion se encuentren de forma correcta, asi mismo realiza la actualizacion de datos personales cuando asi se requiera dentro de los contratos y valida la documentacion correspondiente.

Funciones

Atención a solicitudes de mantenimiento de datos persoale a contratos de inversión en sistema, cambio de RFC/ Domiclio, etc

Atención a requerimientos especiales de negocio ,remediaciones.

Ejecución de modificaciones de datos en contratos de inversión en sistemas internos del banco.

Validación, clasificación y seguimiento de documentación enviada a expediente de cliente ( file central), administrando la base de datos.

Requisitos

Experiencia en captura de grandes canditades de datos, personales

Manejo de base de datos

Análisis de Información

Manejo de Excel ( Base de datos, cruces de informacion)

Experiencia en revision de documentos.

Experiencia en procesos administrativos.

Prescencial/ L-V 9 am a 6 pm Zona de Trabajo Revolución Torre Anseli
Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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📌 Banamex Analista Administrativo de Datos de Clientes de Contratos (Nezahualcóyotl)
🏢 Citigroup
📍 Nezahualcóyotl