Bachelor'sdegreeincomputerscience,InformationTechnology,orarelatedfield.(Required)
Minimumof5yearsofrelevantITservicedeliveryexperience.(Required)
Experienceinthemanufacturingindustry.(Required)
ExperiencewithServiceNowandWindows11.(Required)
Experiencewithdatamigration.(Nicetohave)
rojectManagement(PM)training.(Nicetohave)
ITILcertification.(Nicetohave)
Excellentcustomerserviceandcommunicationskills
Experience and requirements: Bachelor'sdegreeincomputerscience,InformationTechnology,orarelatedfield.(Required)
Minimumof5yearsofrelevantITservicedeliveryexperience.(Required)
IntermediatetoadvancedEnglishproficiency(conversational).(Required)
Experienceinthemanufacturingindustry.(Required)
ExperiencewithServiceNowandWindows11.(Required)
Experiencewithdatamigration.(Nicetohave)
rojectManagement(PM)training.(Nicetohave)
ITILcertification.(Nicetohave)
Excellentcustomerserviceandcommunicationskills
LearningAgility:Activelypursuetraininganddevelopmentopportunities.




Description and details of the activities WorkforceProductivity:Deployment,configuration,andsupportofhardwareclientoperatingsystems,andproductivitysoftwareforendusers.SupportuserswithOffice365andstandardproductivitytools;providebasictrainingandguidance.
EndUserComputing&Mobility;:AssistwithmobiledevicesetupandEUCtools,followingstandardprocedures.
SmartHandsinServerRooms:Providehandsonsupportinserverrooms,ensuringsafetyprotocols,monitoringenvironments,andinstalling/troubleshootingservers,VirtualMachines(VMs),andUPSsystems.
PhysicalSecurity:Supportvisitormanagementsystemsandmaintainknowledgeofaccesscontrolandvideosurveillancetechnologies.
PCDesktopSupport:DeliveronsiteandremotesupportviaBeyondTrust,managevirtualdesktops,Zscaler,printers,peripherals,andPClifecycle;resolveconnectivityandsecurityconfigurationissues.
NetworkInfrastructure:TroubleshootLAN/WAN,OTenvironments,andassistwithnetworksecurityoperations.
Mobile:Manageon-sitecellulartechandsupportmobilecommunicationdevices(femtocells).
OperationalTechnology:SupportsOTsystemsbyconnectingindustrialmachinestothenetwork.UnderstandstheroleofOTinindustrialenvironments.

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📌 Senior IT Infra Specialist: ServiceNow & Windows 11 (Ciudad Juárez)
🏢 The TECMA Group of Companies
📍 Ciudad Juárez