we’re hiring: bilingual customer service representative (healthcare) ?

location: remote – mexico

⏰ schedule: monday to friday (fixed shift – 40 hours/week)

permanent position

about the role

are you passionate about helping people and fluent in both english and spanish? Join a dynamic healthcare organization as a bilingual customer service representative and be the voice that supports patients with their billing, insurance, and payment concerns. You’ll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment.

this isn’t a sales role—it’s all about compassion, problem-solving, and clarity in communication.

what you’ll do

handle incoming calls related to medical billing, insurance, eobs, and payment plans

? explain billing details, coverage terms, and processes in a clear, professional manner

? use multiple internal systems to investigate and resolve issues

collaborate with other departments to address denials, missing payments, or attorney requests

ensure all documentation is accurate and thorough

✨ take on special projects and tasks as needed

✅ who we’re looking for

education & experience

- high school diploma or ged required (bachelor’s degree a plus)




- minimum 2 years of customer service experience in a high-volume setting
- call center experience is mandatory
- healthcare experience is mandatory

tools & technical skills

- comfortable using spreadsheets, databases, and word processing tools
- knowledge of insurance plans, eobs, icd-10 and cpt codes is a strong plus
- ability to learn and navigate internal systems quickly

language & soft skills

- native-level english proficiency and fluent spanish (both spoken and written)
- excellent written and verbal communication skills
- great attention to detail and organizational ability
- strong time management and problem-solving skills
- ability to handle sensitive information with professionalism

salary:

- payroll: 16,000 mxn gross/month
- direct contractor: 20,000 mxn net/month

? join us!

if you’re ready to make a difference in healthcare customer service while growing your career remotely, we’d love to hear from you! Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.

apply now and be part of a compassionate, high-performing team.

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📌 Bilingual customer service representative (México)
🏢 Remoto Workforce
📍 México