- 10+ years of it experience with 5+ years in service delivery / production support
- strong experience managing custom-built applications (java, .net, apis, cloud-based systems, etc.).
- solid understanding of itil framework (incident, problem, change)
- ability to manage high-pressure production environments
- drive automation for monitoring, deployment, and incident resolution
- maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- developing a deep understanding of projects to gain insights into the scope of service delivery.
- taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.

📌 Service delivery manager (México)
🏢 Capgemini
📍 México