customer success representative | mexico (hybrid)

join a global leader in industrial protective solutions.

are you passionate about delivering an exceptional customer experience while collaborating across sales, supply chain, operations and inventory planning? If you thrive in a fast-paced b2b environment where customer satisfaction and operational excellence are equally important, we'd love to hear from you.

we are looking for a customer success representative to support customers across mexico and south america , serving as the primary point of contact throughout the order lifecycle—from order entry to successful delivery.

what you'll do

- build strong relationships with approximately 20 assigned customer accounts .
- manage customer orders with high accuracy while ensuring an exceptional customer experience.
- coordinate closely with sales, operations, supply chain and inventory planning to ensure on-time fulfillment.
- provide product information, pricing support and order status updates.
- resolve customer inquiries, delivery issues and billing-related questions.
- monitor inventory availability and proactively communicate supply updates.
- maintain accurate customer and order information within sap .
- support the sales team by identifying opportunities and contributing to pipeline generation (no hunting or quota-carrying responsibilities).
- ensure service excellence while meeting established response-time kpis.

success in this role means

- responding to customer requests within 12 hours .




- processing and attending customer orders within 24 hours .
- maintaining 99% data entry accuracy .
- delivering an outstanding customer experience across every interaction.

what we're looking for

- 3–5 years of experience in customer success, customer service, order management, inside sales support or sales operations within a b2b manufacturing or industrial environment .
- experience managing customer orders from receipt through delivery.
- hands-on experience using sap erp (required).
- experience with microsoft crm or similar crm platforms is a plus.
- strong understanding of supply chain, inventory coordination and customer order processes.
- excellent communication, problem-solving and organizational skills.
- ability to prioritize multiple customer requests in a fast-paced environment.
- advanced english (written and spoken) is required, as you will collaborate with regional and international stakeholders.

preferred industry experience

we particularly welcome candidates from industries such as:

- industrial manufacturing
- packaging
- protective films
- chemicals
- adhesives
- automotive
- industrial distribution
- building materials

work model

- hybrid
- based in mexico

if you enjoy building long-term customer relationships, coordinating cross-functional teams and making a direct impact on customer satisfaction, we'd love to connect with you.

apply today and become part of a general organization committed to innovation, operational excellence and customer success.

📌 Customer success & order management representative (México)
🏢 Antal International
📍 México