EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for a Senior GenAI Engineer to design, build, and operationalize agentic AI solutions on Amazon Bedrock AgentCore for a contact center transformation initiative. The consultant will implement multi-agent workflows, develop LLM-powered conversational experiences, and integrate with Amazon Connect.

Responsibilities

Design and implement multi-agent workflows on Amazon Bedrock AgentCore to orchestrate complex, automated business processes
Build agentic AI solutions incorporating tool use,



memory management, and orchestration patterns to enable autonomous, context-aware agent behavior
Develop prompt engineering strategies and context assembly techniques optimized for production-grade workloads
Integrate agentic AI capabilities with Amazon Connect contact center flows to enhance customer interaction automation
Implement LLM-powered applications leveraging Amazon Bedrock foundation models to deliver scalable generative AI capabilities
Build RAG (Retrieval-Augmented Generation) pipelines and knowledge base integrations to ground model outputs in accurate, up-to-date information
Design and deploy conversational AI experiences for customer-facing channels, ensuring natural and effective user interactions
Implement guardrails, safety controls, and compliance measures to ensure responsible and secure AI deployment
Deploy solutions using AWS serverless services, including Lambda,

📌 Senior GenAI Engineer (México)
🏢 Epam Systems
📍 México