Position Purpose

Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs, strategic goals, and end-user expectations. Design, document, test, and leverage solutions that improve business outcomes, simplify workflows, increase adoption, and enhance the overall user experience.

Major Tasks, Responsibilities, And Key Accountabilities
- Interface with business stakeholders, end users, and IT infrastructure teams to define, gather, and document business processes and needs, and translate them into detailed functional specifications for development.
- Perform business systems and process analysis of existing systems and workflows. Conduct interviews and requirements-gathering workshops and ensure sign-off of required artifacts.
- Coordinate requirements for new and existing applications. Gather and document software, installation, and configuration processes.
- Assist in testing, training plan development, user training, production support, and user documentation, including web manuals, reference guides,



process documents, and related materials.
- Participate in the QA process, identify test cases, explain complex processes, and support development of test plans.
- Develop detailed business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses.
- Coordinate project tasks and project lifecycle phases for small to mid-size projects, including requirements, documentation, process flows, and related deliverables, to meet business goals and requirements.
- Coordinate communication with clients and stakeholders and help prioritize delivery of IT services.
- Conduct root-cause analysis using knowledge of applications, interfaces, and technology to support defect resolution.
- Assist with scope definition and implementation of solutions.

User Experience Leadership and Continuous Improvement

This position is expected to serve as an active owner and champion f

📌 UX Business Systems Analyst (México)
🏢 Turtle Trax
📍 México