Company
Qualcomm Intl Inc., Mexico Branch Office

Job Area
Information Technology Group, Information Technology Group > IT Engineering

General Summary
Job Summary

We are seeking a
mid‑level Microsoft 365 Messaging & Collaboration Operations IT Engineer
to provide operational support for enterprise Microsoft 365 services, including
SharePoint, OneDrive, Teams, Exchange
, **
Proofpoint
**, Power Platform and other M365 collaboration services**.

This role supports day‑to‑day operations, advanced troubleshooting, and incident resolution for messaging services, ensuring reliability, security, and a positive end‑user experience. The engineer will partner closely with Tier 1 IT ServiceDesk, Identity and Access Management teams as well as Tier 3 engineers, IT Security, and external vendors.

Key Responsibilities

M365 Services Support
- Provide Operational support for Microsoft 365 services.
- Troubleshoot complex issues including SharePoint/OneDrive permissions, Teams call/channel support, mail flow, delivery failures, mailbox access, calendar issues, and client connectivity.




- Support Proofpoint for email security operations, including spam/phish analysis, message tracing, policy exceptions, and user‑reported threats.

Incident & Operational Support
- Resolve escalated incidents from Tier 1 within defined SLAs.
- Perform root cause analysis for recurring messaging issues and contribute to problem management efforts.
- Monitor service health dashboards and respond to alerts and service degradation events.
- Participate in change implementation and operational maintenance activities.

Power BI & Data Analytics
- Data modeling, analytics, and Power BI to design, build, and support enterprise‑grade solutions
- Integrate data from Microsoft 365 (SharePoint, OneDrive, Teams) and enterprise data sources (e.g., SQL, Azure data services).
- Strong Power BI and data skills with hands‑on experience across Microsoft 365 integrations, enabling data‑driven decision‑making and

📌 IT Engineer – Microsoft 365 Messaging (Ciudad de México)
🏢 Qualcomm
📍 Ciudad de México